Privacy Policy

Last Updated: 08/30/24

This Privacy Policy outlines how Zalorae London ("we", "us", "our", or the "Site") collects, uses, and discloses your personal information when you visit, use our services, make a purchase from https://zalorae-london.com/ (the "Site"), or otherwise communicate with us (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected under this Privacy Policy.

Company Information:

Email Address: info@zalorae-london.com

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree with this Privacy Policy, please do not use or access any of the Services.

Changes To This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. The revised Privacy Policy will be posted on the Site with the updated "Last updated" date, and we will take any other steps required by applicable law.

How We Collect And Use Your Personal Information

To provide the Services, we collect and have collected personal information about you from various sources over the past 12 months. The information we collect and use depends on how you interact with us.

In addition to the specific uses outlined below, we may use the information we collect about you to communicate with you, provide the Services, comply with legal obligations, enforce terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we collect about you depend on how you interact with our Site and use our Services. "Personal information" refers to information that identifies, relates to, describes, or can be associated with you. The sections below describe the categories and specific types of personal information we collect.

Information We Collect Directly From You

Information you provide directly to us through our Services may include:

Basic contact details: Your name, address, phone number, and email.
Order information: Your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information: Your username, password, and security questions.
Shopping information: Items you view, add to your cart, or place on your wishlist.
Customer support information: Details you include in communications with us, such as messages sent through the Services.

Certain features of the Services may require you to provide specific information. Choosing not to provide this information may prevent you from using or accessing these features.

Information We Collect Through Cookies

We automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies ("Cookies"). Usage Data may include:

How you access and use our Site and your account.
Device and browser information.
Information about your network connection and IP address.
Other details about your interactions with the Services.

Information We Obtain from Third Parties

We may also obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

Companies that support our Site and Services, such as Shopify.
Payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payments, fulfill orders, and provide requested products or services.

When you visit our Site, open or click on emails we send, or interact with our Services or advertisements, we and third parties we work with may automatically collect certain information using online tracking technologies like pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information obtained from third parties will be treated according to this Privacy Policy. We are not responsible for the accuracy of information provided by third parties or their policies and practices. For more details, see the section on Third-Party Websites and Links.

How We Use Your Personal Information

Providing Products and Services: We use your personal information to deliver the Services, including processing payments, fulfilling orders, sending notifications related to your account, purchases, returns, exchanges, and other transactions, managing your account, arranging shipping, facilitating returns and exchanges, and enabling you to post reviews.
Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as sending marketing communications by email, text message, or postal mail, and showing you advertisements for products or services. This may include using your personal information to tailor the Services and advertising on our Site and other websites.
Security and Fraud Prevention: We use your personal information to detect, investigate, and take action regarding possible fraudulent, illegal, or malicious activities. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
Communicating with You: We use your personal information to provide customer support and improve our Services. This is in our legitimate interests to be responsive to you, provide effective services, and maintain our business relationship with you.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your available rights, please email us at info@zalorae-london.com or contact us at:

Email Address: info@zalorae-london.com

We strive to respond to all inquiries within 24 hours.