Shipping Policy

Shipping & Cancellation Policy

Trust and Satisfaction

The trust and satisfaction of our customers are very important to us. Your order means a lot to us. That’s why we offer secure and reliable delivery options for every item. Zalorae London orders are insured and shipped via UPS & DPD. You will receive a track & trace number via email as soon as your order is shipped.

Processing Times

  • Packed and shipped: Within 2-5 business days.

  • Delivery time: 8-15 business days.

Track Your Order

Easily track your order using our advanced live tracking software with an estimated delivery date based on your order number, email, or tracking number—you decide!

We strive to make the ordering and delivery process as simple as possible for our customers.

If you have any questions or concerns, please do not hesitate to contact our customer service. Below, we explain how your order is processed and delivered.

Cancellation Policy

Orders can be canceled within 60 minutes of being placed. After this period, orders are processed and cannot be canceled.

How to Cancel Your Order in 4 Easy Steps:

  1. Send an email to info@zalorae-london.com within 60 minutes of placing your order.

  2. Include your order number and the reason for cancellation in your email.

  3. Our team will review your request and confirm if it falls within the cancellation window.

  4. If approved, we will cancel your order and issue a full refund to your original payment method.

Always Free Shipping

We cover the shipping costs. Every order is delivered 100% FREE to your home. No minimum order value is required.

Placing an Order

Ordering from Zalorae London is as simple as possible.

  1. First, go to the product page and add the desired product to your cart by clicking the black "Add to Cart" button. Make sure you’ve selected the correct variants.

  2. If everything is correct, click the "Proceed to Checkout" button.

  3. On the information page, fill in the correct address details. Ensure that all information is accurate. Once completed, click the "Continue to Shipping" button.

  4. On the shipping page, you can review your entered address details. You’ll also be informed that every shipment is completely free.

  5. Proceed by clicking the "Continue to Payment" button.

  6. On the payment options page, you can choose from various payment methods. At Lumande.ch, all payment options are SSL-encrypted, ensuring a secure payment environment:

    • Credit card (AMEX, Mastercard, Maestro, Visa)

    • PayPal

  7. Once you’ve selected your preferred payment method, click "Complete Order," and you’ll be redirected to the chosen payment method. Follow the instructions on this page to complete your order.

If you encounter any issues with your order, you can always contact us.

Shipping Your Order

Found the perfect look or accessory on our website? Then you’ll want to enjoy it as soon as possible! That’s why we ensure your order is processed and shipped as quickly as possible.

To keep our product prices fair, we’ve decided to consolidate packages and ship them in bulk once a certain minimum quantity is reached. We hope for your understanding and willingness to help us create a better and healthier world.

Still Have Questions?

To ensure your order is shipped today, please contact us via email. Our service team will be happy to assist you with the right solution. Fast and available 7 days a week: info@zalorae-london.com