Terms of service

Terms of Service

Last Updated: 08/30/2024

This website is operated by Zalorae London. Throughout the site, the terms “we,” “us,” and “our” refer to Zalorae London. Zalorae London offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

Contact Information:

By visiting our site and/or purchasing something from us, you engage in our Service and agree to be bound by the following terms and conditions (Terms of Service, Terms), including any additional terms, conditions, and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools added to the current store will also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purposes, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

SECTION 5 - PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.

SECTION 7 - THIRD-PARTY LINKS AND OPTIONAL TOOLS

Certain content, products, and services available via our Service may include materials from third parties. We may also provide you with access to third-party tools over which we neither monitor nor have any control nor input.

SECTION 8 - USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

If you send certain submissions (e.g., contest entries) or without a request from us, you send creative ideas, suggestions, proposals, or other materials (collectively, ‘comments’), you agree that we may use them without restriction.

SECTION 9 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 10 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, there may be information on our site that contains typographical errors, inaccuracies, or omissions. We reserve the right to correct any errors, and update information or cancel orders if any information is inaccurate.

SECTION 11 - PROHIBITED USES

You are prohibited from using the site or its content for unlawful purposes, to violate intellectual property rights, to harass others, to submit false information, or to distribute viruses or malicious code, among other restrictions.

We reserve the right to terminate your use of the Service or any related website for violating any prohibited uses.

SECTION 12 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that your use of our Service will be uninterrupted, timely, secure, or error-free.

SECTION 13 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Zalorae London and our affiliates from any claim or demand arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party.

SECTION 14 - SEVERABILITY

If any provision of these Terms of Service is deemed unlawful or unenforceable, that provision shall be severed, and the remainder of these Terms of Service shall remain valid.

SECTION 15 - TERMINATION

These Terms of Service are effective unless terminated by you or us. You may terminate them by ceasing to use our site.

SECTION 16 - GOVERNING LAW

These Terms of Service and any agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of your state, province, or country.

SECTION 17 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update or change any part of these Terms of Service at our sole discretion.

SECTION 18 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info@zalorae-london.com.

SECTION 19 - CONSUMER COMPLAINT - FAULTY PRODUCT

If the goods you purchased are defective, you may request a replacement, defect removal, or a price reduction within one year of noticing the defect, but not beyond the item's warranty period. Complaints will be addressed within 30 days of notification.

For complaints, please email info@zalorae-london.com.

We strive to respond within 24 hours.